Return Policy for Handmade Body Care Products:
At BrookieGirl Bath + Body Care, we strive to provide you with high-quality handcrafted body care products. Your satisfaction is our priority. Please read our return policy carefully to understand our guidelines for returns, exchanges, and refunds:
1. Eligibility for Refunds or Exchanges:
- We accept returns for unopened and unused products within 30 days of the purchase date.
- To be eligible for a refund or exchange, the product must be in its original, unopened packaging.
2. Proof of Purchase:
- A valid receipt or proof of purchase is required for all refund or exchange requests.
- Please keep your receipt in a safe place, as it will be needed to process any returns.
3. Health and Safety Guidelines:
- Due to health and safety considerations, we cannot issue refunds or exchanges for used or opened products.
- Products must remain in their original, sealed condition to qualify for a return.
4. Refund Process:
- Once we receive the returned item and verify its eligibility, we will process your refund.
- Refunds will be issued in the original form of payment.
5. Exchange Process:
- If you prefer an exchange, please specify the desired replacement item when initiating the return.
- Exchanges will be processed once the returned item is received and its eligibility is confirmed.
6. Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to an error on our part.
- We recommend using a trackable shipping method to ensure the safe return of your items.
7. Damaged or Incorrect Items:
- If you receive a damaged or incorrect item, please contact us within 7 days of receiving the order. We will provide instructions for return or replacement.
8. Contact Information:
- For all return inquiries, please contact our customer service team at email@example.com.
- Our team will guide you through the return process and address any questions you may have.
We appreciate your understanding of our return policy, designed to maintain the quality and integrity of our handmade body care products. Thank you for choosing BrookieGirl Bath + Body Care.